F.A.Q.S

F.A.Q.S

Where can I go to see the products? (only in Lima, Peru)

Due to the worldwide situation of the COVID-19 pandemic, we will not attend in our Showroom following the steps of the MINSA health protocol.

Do you do delivery in Lima?

Yes, we do delivery with a cost of S /. 15.00.

Do you ship to all of Peru?

Yes, we ship to all of Peru and the world.

Do you make custom garments?

Yes, just send us an email to hello@marthelabel.com with the model, color and size you want! (Preferably with your measurements – to know how to measure yourself, enter our Size Guide).

How should I take care of my garment?

For more information, visit our Taking Care page.

Can I combine top and bottom sizes?

No, but we can make the size you want by sending an email to hello@marthelabel.com for your order (subject to the stock of lycra we have).

What size am I?

As mentioned above, enter our Size Guide or write to our Instagram by DM.

Do you accept returns?

* Due to the worldwide situation of the COVID-19 pandemic, we do not accept changes or refunds following the steps of the MINSA and WHO health protocol. *

No; we care about the quality of the product; If the garment you bought has a defect, we will change it immediately and only for 7 days after purchasing it by presenting the ticket; once delivered, we proceed to give you the new garment.

Do you make swimwear especially for prom, quinceañera or bachelorette party trips?

Yes, contact us at hello@marthelabel.com explaining the reason for the trip and what you would like to create.

If a model is out of stock, can I have one made?

Yes, send us an email so that we can send it to you with your measurements.

Can I cancel an order?

No, once the order is placed it cannot be canceled.

I would like to collaborate with you …

If you are a photographer, model, stylist, blogger, instagrammer or influencer and would like to do a project with us, do not hesitate to send us an email through our Collaborations page.

I would like your products to be in my store / fair / event …

If you are interested in our brand being in your store / fair / event, please send us an email to pr@marthelabel.com.

We didn’t solve your question?

Do not hesitate to contact us via email:hello@marthelabel.com